CREDIT CARD ORDERS AquaScooter USA accepts Discover, Visa, and MasterCard credit cards. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime/nighttime phone numbers. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account. Credit card companies are very willing to offer this service to you and it could mean less delays when placing your orders with AquaScooter USA and other companies. Please note that we cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

BACKORDERS
We backorder out-of-stock merchandise whenever possible. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered.

ORDER FULFILLMENT
To serve you better we now have two warehouse locations. In some cases your order may ship from either our Arizona location or our Florida location or a combination of both. If you feel that your order is missing merchandise, please carefully read your invoice as your order may have been shipped from two locations and may arrive on two different days. We will always attempt to deliver your items from the warehouse nearest you. In the event that the closest warehouse is out of the item(s) you ordered, we will ship from the other location to save you the inconvenience of a backorder.

RETURNS
No returns without receiving a vaild authorization from our sales department, please call or email for return instructions. All returns are subject to a 15% restocking fee. Shipping in non-refundable, no exceptions. We do not accept returns on used items and service manuals. No returns will be accepted after 15 days from date of invoice.

DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. All damage from shipping must be reported within 10 days of receiving product in order for us to send free replacments. 

QUESTIONS OR CHANGES TO RECENTLY PLACED ORDERS
If you have placed an order with AquaScooter.com recently and need some information about it or would like to change it in some way, you must call us directly at 928-284-2010. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed.